Community intelligence platform

Built for communities to

Authentic connects to your community wherever it lives — and turns member signal into trusted, actionable intelligence for growth, retention and lasting value.

Discord communities

Servers of any size — gaming, brand, education, professional. Connect via bot or direct API.

Gaming & esportsBrand serversLearning groupsProfessional

Bot or API connection

Brand-owned platforms

Your own community platform, member portal, or any space with user interactions and activity.

Custom platformsMember portalsFan communitiesForums

API or data export

Any connected application

If you have the data, we can work with it — API, Google Sheets plugin, or CSV upload.

API integrationGoogle pluginCSV upload

Three ways to connect

Trusted by

OE

Obsidian Entertainment

Community team

“Authentic gave us our first real window into how our community actually feels — not just how active they are. The vibe reports changed how we plan every release.”

AF

Air Force & Space Force Gaming

Leadership team

“We needed to understand our community at scale across multiple platforms. Authentic unified that signal and gave us intelligence we could actually brief leadership on.”

HL

Hilight

Product team

“Authentic plugged directly into our platform and immediately surfaced trends we hadn't seen in our own dashboards. It's now part of every product conversation we have.”

TL

Traice Labs

Analytics team

“The depth of community insight we get from Authentic goes well beyond what any standard analytics tool could provide. It's a different category entirely.”

Who Authentic is for

01

Community teams

You know your community is growing — but what is it actually saying? Authentic surfaces the topics, tone, and trends driving belonging and churn, so you can act on what matters before it shifts.

02

Product leaders

Usage data tells you what people did. Community data tells you why they stayed, left, or never came back. Build retention into your roadmap with intelligence your product metrics alone can't provide.

03

Marketing & analytics

Every campaign, promotion, and communication lands differently inside your community. Know how before you spend. Authentic adds the community layer your existing analytics stack is missing.

What Authentic does

Two ways to unlock your community data

For teams who need to understand their community deeply — not just count it.

Analytics

Pre-built reports and open-ended querying for product and marketing teams who need to understand their community deeply — not just count it.

Membership tier and engagement scoring
Sentiment analysis — standard and custom models
Topic modeling — niche-trained and open-ended
Community health score and churn risk signals
Query your own historical data

For product & marketing teams

Integrations

Custom pipelines that wire community intelligence directly into your product — so your team makes better decisions without switching tools.

Bring community data into your own platform
Connect your app into your community platform
API feed design and endpoint management
Data engineering and reporting
White-glove build phase + managed services

For product & engineering teams

Get started in three steps

From zero to your first community insight today.

01

Create your account

Under two minutes. No credit card required.

02

Choose your pathway

Analytics or Integrations, at the tier that fits today.

03

Start seeing clearly

Connect your data. First report delivered same day.

Create your account →No credit card required

API services

Connect directly. Get intelligence back.

Defined inputs, structured outputs. Embed in your product or workflow — no data science team required.

Custom topic model

Train a topic model scoped to your community. Configure via webform — one text row in, one topic label out.

InSingle row text

Topic, toxicity & emotions

Standard pipeline — topic, toxicity flag, and emotion classification per row.

InRow-by-row text

OutTopic · toxicity · emotion

Engagement tier graphic

Visual membership breakdown — champion to lurker. Ready to embed or share.

Emotion content over time

Emotional tone shifts — joy, frustration, confusion — across any time window.

Vibe vector

Multi-dimensional snapshot — energy, sentiment, depth, cohesion — as a single visual.

Vibe report

Full narrative on topics, tone, tensions, and opportunities — formatted for stakeholders.

View API docs →Or book a demo to see these in action

Service tiers

Start where you are. Scale as you need.

Works for both Analytics and Integrations.

Tier 1 — On-demand

Pay per report · no subscription · no storage

Full API services library
Standard topic modeling
CSV, PDF, or in-platform delivery
No historical querying
No custom models

Most popular

Tier 2 — Subscription

Monthly + data metering · persistent account

Historical data querying
Custom topic and sentiment models
Full API services + vibe reports
Full Authentic webapp
No dedicated engineer

Tier 3 — Managed

Service fee + subscription · 6–12 mo minimum

Dedicated Authentic engineer
Custom integration build
Full data engineering pipeline
All Analytics + Integrations
SLA and priority support

Your community data, your way

Four ways we deliver intelligence

From simple exports to live feeds wired into your product or marketing stack.

CSV & PDF reports

Exports ready for stakeholders or your own analysis pipeline.

In-platform delivery

Reports and alerts delivered directly into your community.

Authentic webapp

Your analytics home — history, queries, and trend tracking.

API feed

Live intelligence into your own product, dashboard, or marketing stack.

Communities we work with

Gaming & esportsBrand communitiesLearning & coursesCustom APIMore coming

See what your community is actually telling you

30 minutes. We'll connect your data and show you what's been invisible.